Do I need to put my shoes in the washing machine?
No this is just an added option for shoes that need a deep clean. We offer many other products that do not include the laundry process.

What temperature should I wash my shoes in?
Always wash your shoes in COLD water. NEVER USE WARM OR HOT WATER. NEVER put in the dryer. We recommend placing wet/damp shoes in a well ventilated room or in front of a fan and allowing to completely dry overnight.

What are the Laundry Bags for? Do I need more than 1?
You can fit 1 pair of shoes into 1 sneaker laundry bag, soles together for up to a mens size 12. If you have high top shoes, really bulky shoes or wear larger than a size 12, you will be required to use an additional laundry bag. The fit is snug to keep your shoes safe, and prevents them from rubbing or snagging against each other. The exact dimensions is 17.5 x 9.5, but the material does stretch.

How many times can I use this product?
The shoe trees and sneaker laundry bags are reusable, however the only thing that will need to be replaced will be the cleaning solution when it runs out ,and the brushes if they get worn out.

What type of detergent should I use?
We recommend using RESHOEVN8R Advanced Sneaker Laundry Detergent when needed.

Can I clean suede and nubuck sneakers?
We advise you to be extremely careful with dyed suede and nubuck. Before cleaning the entire shoe you are welcome to contact us with questions, and be sure to check for color bleed in an inconspicuous area before cleaning the entire shoe. Please be aware that there are *some shoes that cannot be cleaned due to the durability or type of material used.

Items normally ship within 48 business hours or less and normally arrive within 3-7 business days after the purchase date depending on carrier. Shipping confirmation and tracking will be sent to email provided by customer during checkout process. Reshoevn8r is NOT responsible for orders shipped to wrong address due to the customer's mistake while providing shipping address ,and we are not responsible for lost or stolen packages once the item has been marked as delivered by the postal service.

All orders that are shipping outside of the Continental U.S. are required by the US Government to go through customs. Customs can take anywhere from a few days, to a few weeks, to 90+ days depending on when you order your item. Holidays can get very busy, so make sure you order with enough time, as there is nothing we can do once your item hits customs, and the process is dependent on how busy customs is, when they receive it. We appreciate your patience and understanding.

All oversea orders will be charged a customs fee, and that fee is part of the customers responsibility, not the responsibility of Reshoevn8r.

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

Returns - You can return a product for up to 30 days from the date you received it. To be eligible for a return item must be unused in same condition you received it and in the original packaging. Customer pays for return shipping.

Refunds - Once we receive your item we will inspect it and notify you on the status of your refund.

Shipping - You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Defective items within 30 days of purchase will be replaced free of charge.