FAQ Reshoevn8r Ultimate Shoe Care Product | Get Your Questions Answered

FAQ


Do I need to put my shoes in the washing machine?

It is not required to put your shoes in the washing machine. We offer many other products that do not include the laundry process. However, if your shoes need an extra deep clean this is an option.


What temperature should I wash my shoes in?

Always wash your shoes in COLD water.  NEVER USE WARM OR HOT WATER.


How should I dry my shoes after removing them from the washer?

We recommend placing wet/damp shoes in a well ventilated room or in front of a fan and allowing to completely dry overnight.  NEVER put in the dryer.


Do you leave the shoe trees in when putting shoes into the washer?

Yes, leaving the shoe trees in the shoes helps maintain form and will help reduce creasing.


Do you leave the insoles in the shoes when putting them into the washer?

This is optional, but recommended if your insole could use a cleaning.


How many shoes fit in a laundry bag?  Do I need more than one?

Each Laundry Bag is designed to fit one pair of shoes up to a Men’s size 12. The shoes should go into the bag soles together, facing opposite directions. If you’re cleaning a high top shoe, really bulky shoes or wear larger then a size 12, you will have to use an additional laundry bag.  The exact dimensions are 17.5 x 9.5, but the material does stretch.


What type of detergent should I use?

We recommend using Reshoevn8r Advanced Sneaker Laundry Detergent when needed.


What is Reshoevn8r Advanced Sneaker Solution made of?

Our Advanced Sneaker Solution is 100% natural and is made from coconut and jojoba oils.


How many pairs of shoes can I clean with a bottle of Advanced Sneaker Solution?

You can clean up to 50 pairs of shoes with a 4oz bottle, 100 pairs with an 8oz bottle, and 200 pairs with a 16oz bottle.


Can I clean suede and nubuck sneakers?

Yes, our Advanced Sneaker Solution is safe and effective on some suede and most nubuck materials. We do not recommend cleaning dyed Suede, unless talking to us first.

Note: Due to the textured nature and various grades of suedes, these can often make for unpredictable results when cleaning.  Before cleaning the entire shoe you are welcome to contact us with photos and questions.  Also be aware that dyed suede materials are known to bleed when wet.


Please be aware that there are some shoes that cannot be cleaned, or require special care, due to the durability or type of material used. (PLEASE CHECK BACK AS THIS SECTION WILL BE CONSTANTLY BE UPDATED)

Special Care

Not Safe to Clean

Air Jordan 5 “Bel Air”

Air Jordan 5 “Black Grape”

Air Jordan 11 “Concord” (Mid and Low)

Air Jordan 5 “Oreo”

Air Jordan 1 “Shattered Backboard”

Nike Lebron 10 “Mint”

Air Jordan 1 “Banned” (2016)

Nike Foamposite “Chrome”

Air Jordan 5 “Raging Bull”

Nike Lebron 8 “South Beach”

Air Jordan 14 “Ferarri”

 Air Jordan 13 "Cherry"

 

Can I use a blow dryer instead of a heat gun when applying Sole Shields?

We only recommend using a heat gun to apply Sole Shields.  A blow dryer cannot reach the same temperatures as a heat gun and will not create a good bond between the Sole Shield and outsole of the sneaker.


Is Reshoevn8r Water+Stain Repellent ideal for any shoe?

Reshoevn8r Water+Stain Repellent is best for absorbent materials such as canvas, suede, nubuck, and knit materials. It is NOT necessary to apply Water+Stain Repellent to pretreated or waxed leather as these materials don’t absorb spilled liquids.


Does Reshoevn8r offer wholesale opportunities?

Yes!  If you have a storefront and are interested in selling Reshoevn8r please contact us for more information.


When will I receive my order?

Orders typically ship within 48 business hours of purchase. Once shipped, conformation and tracking info will be sent to the email provided at checkout. Domestic orders will arrive within 7-10 business days depending on the selected carrier.


Why does my tracking show a DHL carrier?

Some orders may use a DHL service to get your package to you sooner.  The postal services are still responsible for delivery and your tracking will update in real time.


Do you ship internationally?

Yes, we ship worldwide. Orders that are shipping outside of the United States are required by the U.S. Government to go through Customs. The Customs process could be a short or lengthy process. This is entirely out of our control.  We appreciate your patience and understanding.

Note: We currently do not ship Reshoevn8r Water+Stain Repellent outside of the continental United States.


What if I never received my package?

In rare cases packages may become lost in transit.  If the tracking is beyond the Estimated Delivery Date and does not show delivered, please contact us immediately so that we can help to resolve this for you.  If the tracking indicates the package has been delivered, please contact the carrier directly to begin an investigation for missing mail.  Reshoevn8r is not responsible for lost or stolen packages once the package is marked as delivered by the postal service.  Reshoevn8r is also not responsible for orders shipped to the wrong address due to the customer's mistake when providing shipping information at checkout.


 What is Reshoevn8r's return policy?

You have up to 30 days, from the date you received the product, to return it. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for one of equal value. To be eligible for a refund the item must be in the original packaging, unused, and in same condition you received it.

The customer will be responsible for paying shipping costs for returning your item(s). Shipping costs are non refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Any defective items will be replaced free of charge within 30 days of purchase.